Question 1

- Are you candles suitable for vegans?

Accepted Answer

We only ever use non-GMO soy wax, premium perfume oils & essential oil blends in our products.  Our waxes, oils, soaps and lotions are all cruelty free and only ever tested on humans. All of our fragrances are paraben and pthalate-free.

Question 2

- Where are your candles made?

Accepted Answer

Our products are handmade by us in our home in Cardigan, west Wales. We hand-pour in small batches, so natural variations may occur.

Question 3

- Do you offer free samples?

Accepted Answer

As a small business, we cannot offer free samples for our products, however we have made it easy to sample our range by purchasing single melt pods. We do add free samples to your order whenever we can- because we're nice like that, and who doesn't love a freebie?

Question 4

- Are you insured?

Accepted Answer

Yes! We are fully insured and strictly adhere to all CLP and safety requirements.

Question 5

- Who do you send parcels with?

Accepted Answer

We currently use Royal Mail's 2nd Class service to send orders for a flate rate of £3.95 Postage is always free when you spend £45+ or when you buy wax melts only. Occasionally, we may use a courier service for larger orders.

Question 6

- Is your packaging eco-friendly?

Accepted Answer

Yes! All of our products are packaged completely free of single-use plastic. Our postal boxes and tape are fully reusable, compostable or recyclable. We encourage customers to reuse all packaging materials, as recycling should always be the last port of call.   Our amber glass jars are made with recycled glass and the lids are aluminium, so are fully reusable & recyclable.   We try to reuse any packaging we receive, so sometimes your order may arrive in a postal box that was reused from a previous life.

Question 7

- How long will it take for my order to arrive?

Accepted Answer

Orders are normally despatched within 2 working days. Please allow 2-3 days after dispatch for delivery, owing to current Royal Mail staff shortages.